RETURNS

Due to the fragile nature of our products, cost of packaging/shipping and reinduction into our warehouse/website, we do not accept returns for change of mind. Under special circumstances, where a return is approved, a 30% restock fee will apply. Delivery fees paid are not refundable. 

If you find a product to be defective or damaged once opened, please contact us at care@thepotproject.com.au within 24 hours of delivery with your name, order number and reason for return. We reserve the right to request further information & photos before providing a resolution. Damage claims received after 24 hours of delivery will be rejected.